Refund policy

Effective Date: August 2, 2026

At The Tune Shop, we stand behind the quality of the products and services we provide. If you are not completely satisfied with your purchase of a physical product, we're here to help.

Return Eligibility

Our return policy lasts 30 days from the date your order is delivered. After 30 days, we cannot offer a refund or exchange.

To be eligible for a return, your item must:

Be unused and in the same condition you received it.
Be in the original manufacturer's packaging with all accessories, manuals, hardware, and documentation included.
Include proof of purchase (order number or receipt).

Items returned without prior authorization will not be accepted.

How to Request a Return

To request a Return Merchandise Authorization (RMA), please contact our support team before returning your item.

Email: support@thetuneshop.com

If your return is approved, products must be shipped to:

The Tune Shop
9830 Kentucky Highway 259 North
Bee Spring, KY 42207

Customers are responsible for return shipping costs unless the return is the result of our error (incorrect item shipped or defective product).

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned packages.

Tuning Files & Digital Products

All tuning files, custom calibrations, digital downloads, software licenses, credits, and other digital content are NON-RETURNABLE and NON-REFUNDABLE.

Due to the nature of digital products, once a tuning file, calibration, software license, digital download, or any electronically delivered product or service has been transmitted, emailed, downloaded, or otherwise made available to the customer, all sales are final.

This includes, but is not limited to:

Custom ECM tuning files
Custom TCM tuning files
Canned tuning files
Remote tuning services
Tune revisions
Calibration files
Digital downloads
Software licenses
Unlock licenses
Credits or tokens
Data log reviews
Email tuning support
Any electronically delivered product or service

Because digital products cannot be physically returned and cannot be revoked after delivery, no refunds, returns, exchanges, or store credit will be issued once delivery has occurred.

If a tuning file contains an error or requires revision due to a mistake made by The Tune Shop, we will correct or revise the file at no additional charge.

Refunds will not be issued for files created using incorrect customer information, inaccurate vehicle information, unsupported vehicle modifications, mechanical failures, electrical issues, installation errors, sensor failures, or hardware problems unrelated to the calibration itself.

The Tune Shop reserves the right to determine whether a concern is related to the tuning calibration or an underlying vehicle issue.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 5 business days of delivery.

Please email:

support@thetuneshop.com

Include:

Your order number
A description of the issue
Photos of the product
Photos of the shipping package if damage occurred during shipping

We will evaluate the issue and work quickly to make it right.

Non-Returnable Items

The following items cannot be returned:

Tuning files
Digital products
Software licenses
Unlock licenses
Custom-built or special-order products
Opened electronic devices (unless determined to be defective)
Gift cards
Clearance or final sale items
Products showing signs of installation, abuse, misuse, modification, or damage caused by improper installation

If you have questions regarding a specific product before purchasing, please contact us.

Exchanges

If you ordered the wrong physical product, you may request an exchange within the 30-day return period provided the item meets all return eligibility requirements.

Customers are responsible for shipping charges associated with exchanges unless the exchange is necessary because of our error.

Refunds

Once your approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your financial institution may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return resulted from our error.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@thetuneshop.com

European Union Customers

If merchandise is shipped to a member country of the European Union, you may have the right to cancel or return eligible physical merchandise within 14 days without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must be:

Unused
In original packaging
Include all accessories
Accompanied by proof of purchase

This right does not apply to:

Digital downloads
Tuning files
Software licenses
Custom or personalized products
Digital content that has already been delivered or accessed, where permitted by applicable law.

Warranty Disclaimer

The Tune Shop sells aftermarket performance products intended for off-road, racing, or competition use unless otherwise specified by the manufacturer.

Vehicle modifications may affect emissions compliance, manufacturer warranties, drivability, reliability, or component life.

Except where required by law, The Tune Shop makes no warranties beyond those provided by the original manufacturer. Manufacturer warranties, if applicable, are handled directly through the manufacturer.