Shipping policy

Effective Date: August 2, 2026

Thank you for shopping with The Tune Shop. We are committed to delivering quality automotive performance products and tuning services as quickly and efficiently as possible. Please read our Shipping Policy before placing your order.

Order Processing

Most in-stock orders are processed within 1–3 business days after payment has been received.

Some products, including custom orders and specialty items, may require additional processing time before shipment. If your order will be significantly delayed, we will make reasonable efforts to notify you.

Business days are Monday through Friday and exclude weekends and holidays.

Drop Shipping & Third-Party Fulfillment

The Tune Shop does not warehouse every product we offer.

Many of the physical products sold through our website are shipped directly from our manufacturers, distributors, or authorized fulfillment partners. These fulfillment partners may be located within the United States or internationally.

Because products may ship from different warehouses or suppliers:

Your order may arrive in multiple shipments.
Products purchased in the same order may ship separately.
Different items may have different processing and delivery times.
Tracking information may be provided separately for each shipment.

Shipping Times

Estimated delivery times vary depending on the product, supplier, destination, and shipping method selected during checkout.

Typical delivery estimates are:

United States Warehouse Items: 3–7 business days
International Supplier Items: 7–21 business days
Special Order or Custom Products: Delivery times vary by manufacturer

These estimates are not guaranteed.

Custom Tuning & Digital Products

Custom tuning files, calibration revisions, software licenses, digital downloads, and other electronically delivered products are not shipped physically.

Digital products are typically delivered by email or electronic download after the required vehicle information has been received and the order has been completed.

Delivery times for custom tuning services vary depending on:

Vehicle complexity
Order volume
Time required to review customer information
Data log review (when applicable)

Shipping Charges

Shipping charges are calculated during checkout based on the shipping destination, package size, package weight, and selected shipping method.

Any applicable taxes, customs duties, import fees, or brokerage fees are the responsibility of the customer unless otherwise stated.

Tracking Information

When available, tracking information will be emailed after your order has shipped.

Some suppliers may require additional time before tracking information becomes active within the carrier's system.

Shipping Delays

While we strive to meet estimated delivery times, The Tune Shop cannot guarantee delivery dates.

We are not responsible for shipping delays caused by:

Carrier delays
Weather conditions
Customs inspections
Natural disasters
Labor disruptions
Supply chain interruptions
Incorrect shipping information provided by the customer
Other circumstances beyond our reasonable control

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered, please contact us immediately at support@thetuneshop.com.

If an order has already shipped, we may be unable to modify the delivery address.

Additional shipping charges resulting from an incorrect address are the responsibility of the customer.

Lost, Stolen, or Damaged Packages

If your shipment arrives damaged or appears to have been lost during transit, please contact us within 5 business days of the expected delivery date.

Please include:

Your order number
Photos of any damaged packaging or products (if applicable)
A description of the issue

We will work with the shipping carrier and supplier to resolve the issue as quickly as possible.

The Tune Shop is not responsible for packages that have been marked as delivered by the shipping carrier but are subsequently lost or stolen from the delivery location.

Refused Deliveries

Orders refused by the customer or returned because of an incorrect address may be subject to return shipping charges, restocking fees, and any fees assessed by the supplier.

Original shipping charges are non-refundable.

International Orders

International customers are responsible for complying with all applicable import laws, customs regulations, taxes, duties, and fees imposed by their country.

The Tune Shop is not responsible for delays resulting from customs processing or import inspections.

Order Cancellations

Orders may only be cancelled before processing has begun.

Many products are transmitted directly to our suppliers for fulfillment shortly after an order is placed. Once processing or shipment has begun, cancellation requests may not be possible.

Custom tuning services, digital products, software licenses, and electronically delivered products cannot be cancelled after work has begun or delivery has occurred.